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ISO 9001-2000 Quality Management
The Chilean Print and Minting House’s quality control system was certified in December of 2002 under ISO 9001/2000, and its implementation process began in January of the same year.
This certification allows our operations to comply with international quality standards.
It has allowed for a cultural change within the organization that is not only reflected in better document management, but also in the recording of quality information that allows, through the analysis of these records, for opportune and informed decisions to be made. Part of this change is the analysis of the causes of problems that we encounter, allowing for not only the correction of a problem, but also the continual improvement of operations.
Incorporating the concept of the internal client in our operations has allowed for each person working within the system to feel connected to the rest of the organization and also to understand the specific importance of their work and to value its effect.
It has allowed us to give added value to our operations, weeding out those that do not provide added value and optimizing those that do.
It also allows us to provide our external clients with attention and production that are oriented to meeting their needs.
La incorporación del concepto de cliente interno en nuestros procesos permite a quien trabaja en una parte del sistema sentirse comunicado con el resto de la organización y a demás de conocer la importancia específica de su labor y valorar el efecto de su trabajo.
Nos ha permitido ver el valor agregado de todo proceso, desechando aquellos que no agregan valor y optimizando aquellos que si lo hacen.
Nos permite ofrecer a nuestros clientes externos, una atención y un proceso productivo orientado a la satisfacción de sus necesidades.
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